Business Ethics: A Case Study of Zappos

Published: 2021-06-29 04:23:03
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Business Ethics: A Case Study of ZapposStudent’s NameInstitution AffiliationBusiness EthicsEthics is all about the way to behave. In an organization, fostering ethical culture needs individual responsibility from all the employees. Everyone from top management downwards should understand the organization ethics. Organization ethics is the way to do business with utmost honesty, respect and in an acceptable way (Parboteeah & Cullen, 2013). Zappos organization leaders have been very instrumental in ensuring customer satisfaction. The leaders have acted as an example as wells as developing core values that guide the ethical culture of the organization. Values in business need to define the behavior of an individual when offering services to a customer.Zappos leaders developed ten core values that drive the ethical behavior in the organization. The values act on principality and guide every business undertaking of every employee. The core values include delivering WOW through service, ensure the creation of fun and a little weirdness, and embracing and driving change in the organization. Other values include pursuing growth and learning in the organization, encourage creativity, adventure, and open-mindedness, building honest, open relationships, establish a positive team and family spirit, ensuring they do more with less, inspiring passion and determination and lastly embracing humility. The values have fostered every aspect of undertaking in the organization.Zappos leaders also make genuine culture review are carried out. The ten core values evaluated on almost daily basis within the organization. The review impact on the employee daily work and encourage improvement in challenging areas (García-Marzá, 2012). At Zappos believe that employee happiness direct relationship to performance is taken seriously by the top management. They think that if you make the employees happy and understand the organization culture and the core values then, they can be better performers.Zappos recruitment process is also tailored to test the ten core values and the commitment of the potential employee. Humility at Zappos affects the hiring decisions. The hiring team does not only look at the experience and the suitability of the prospective employee, but they also test their ego that most of them fail. In most companies, such candidates usually pass the test and get employment for purposes of the addition of top and the bottom line, however, the company would surely lack high values(Ferrell, Fraedrich & Ferrell, 2004).

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